Shipping & Delivery Policy

At dreamyderma.com, we aim to deliver your products in a timely and efficient manner. We ship products to almost all parts of India. This Shipping and Delivery Policy outlines how we handle shipping, delivery times, and related inquiries.

Order Processing

Orders are processed within 1-2 business days after payment confirmation.
Processing and shipping are conducted on business days (Monday-Friday, excluding holidays).

Note: Orders placed after 6 PM or on weekends/holidays will be processed on the next business day.

Estimated Delivery Time

For areas regularly serviced by reputed couriers, the general delivery time would be 5 - 7 business days from the date of dispatch under normal circumstances.

Note: Delivery times may vary/be delayed due to unforeseen/force majeure or extraordinary circumstances such as carrier delays or inclement weather.

Shipping Charges

Shipping costs are calculated during checkout based on the value of your order.
A fixed shipping charge of Rs. 50 may applicable on all orders equal to or below Rs. 599/- (after value reduced post application of coupons or any other offer and excluding shipping charges) at all the locations.
For orders above Rs.599/- (after value reduced post application of coupons or any other offer and excluding shipping charges) free shipping is available at all locations.
Shipping charges are not refundable in the case of cancellation of the order.
The shipping charges can be modified by dreamyderma.com at any point without prior intimation. The new shipping charges will reflect in the checkout flow.

Note: We do not currently ship outside India.

Tracking your Order

Once your order is dispatched, you will receive a shipping confirmation email/SMS with a tracking number on your registered email address/mobile number.
You can use this tracking number to monitor your shipment’s progress via our carrier partner’s website.
In case you do not receive an e-mail/SMS from us within 48 business hours of placing an order please contact us at support@dreamyderma.com

Changes to Shipping Address

Once an order is placed changes to the shipping address cannot be made.

Missed or Failed Deliveries

If a delivery attempt fails due to an incorrect address or unavailable recipient:

In case delivery is attempted but due to your unavailability/some other issues it is not completed, the carrier will make up to two reattempts to deliver your order.

If delivery is unsuccessful after three attempts, the package will be returned to us, and the order will be considered undeliverable.

Damaged Packages

If your package is damaged during transit, notify us within 48 hours of delivery of the order. We will work with the carrier to investigate the issue.
If the package is confirmed damaged, we will offer a replacement or refund.
In the case of a replacement, we will cover the shipping charges, at no additional expense to you.

In the event of any conflict or discrepancy between this Shipping and Delivery Policy and those of any third-party policies, the provisions of this policy shall prevail.

Contact Us

If you have any questions or concerns about your shipment, please contact us at:

Clouce Digitech Pvt. Ltd.
Email Address: support@dreamyderma.com
Contact Number: 8433883600 (9am to 6pm on business days)

Clouce Digitech Pvt. Ltd. reserves the right to modify this Shipping and Delivery Policy at any time without prior intimation. Changes will be effective immediately upon posting to our website.